![]() We encourage you to try both the Default and Alternate Method options in order to see which one is right for your network connection. If the download is not successful, repeat steps 1-3 above, select the Alternate Method, and then try downloading again.For purchased games, you may try the Purchase History online, within the Big Fish Games app, or both. Confirm that the Default (recommended) option is selected.Select the Advanced tab at the top of the Options screen.In the upper right corner of the app, click Options.Open the Big Fish Game app (Game Manager).If you're still having trouble downloading the game, try adjusting the Big Fish Games app's network connection settings. Step Three: Adjust the Big Fish Games app's settings If it still has trouble, please continue on to step three below. The game should begin downloading in the Big Fish Games app. On the Purchase History page, please click Download next to your game.įor more information on installing from the Purchase History, please see the Reinstall a Purchased Game help article.Click Purchase History in the left-hand column.(If no email address is listed, please click Sign In and enter your account information.) Check to ensure the correct email address appears in the top-right corner.Open the Big Fish Games app (Game Manager).If the game is having trouble downloading or installing from your Purchase History on the web site, try installing from the Purchase History directly within the Big Fish Games app (Game Manager). Step Two: Try the Purchase History in the Big Fish Games app (Game Manager) If it does not show up, or if it still has trouble downloading, installing, or activating, please continue on to step two below. The game should appear in the Big Fish Games app. Review this message and approve the installation at your discretion. Windows will display a message, asking for your permission to install the game and/or the Big Fish Games app. Click the download file that includes the title of the game (usually the top item in the list).ģ.Click the blue arrow in the upper-right corner of the browser to open the Downloads folder.Click the executable file in the downloads bar at the bottom of the screen.Please note: Although the images below show the installation of a trial, the same prompts will appear when installing a purchased game from the Purchase History. ![]()
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